Privacy Policy

Introduction

Closebolt ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, company name, phone number)
• Contact and lead information you add to the Service
• Communication preferences
• Payment information (processed securely by our payment provider)
• Support requests and correspondence

Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log information (access times, pages viewed, app features used)
• Location information (with your consent, for GPS tracking features)
• Call metadata (duration, timestamps — we do not record call audio)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who perform services on our behalf
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Data portability
• Objection to certain processing

To exercise these rights, please contact us at privacy@closebolt.com.

GPS and Location Data

Our Service includes GPS tracking features for field sales activities. Location data is collected only when:

• You have granted location permissions to the app
• You are actively using the GPS tracking features

You can disable location tracking at any time through your device settings or app preferences. Location data is used solely to verify field visits and is not sold to third parties.

Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@closebolt.com
• Contact form: Contact Us